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Getting visas and trying to clear difficult immigration or travel prerequisites can be a difficult task even if you are an individual who lives within the United Kingdom. The reason for this is that, at the end of the day, when you travel to and from other nations, you will have to go through clearance gates. Sometimes, due to any number of reasons, you can end up having a bad experience at one of these clearance posts. When this happens and you know that you have been wronged by some person’s capabilities or some loophole in the established policy, what are your options? The best thing you can do in such situations is deal with the situation as best as you can and, later, file UK Border Agency complaints.

What Does The UK Border Agency Do?

The purpose of the UK Border Agency is to regulate and manage all aspects related to the Visa process and immigration into the United Kingdom including that of enforcement of the established laws and policies. On a specific level, this means that the UK Border Agency is responsible for a variety of tasks such as first time visa applications for entry into UK, applications for extension of stay in the UK, asylum applications, investigation of immigration offenses, and expulsion of unapproved immigrants from the country. Effectively, the workings of the UK Border Agency have an impact on the lives of many people entering and exiting the United Kingdom.

Is There Accountability In The UK Border Agency Complaints Process?

The UK Border Agency has a well-established system for dealing with complaints from any individual who has cause for the same. There are a wide variety of procedures that are available to a complainant, depending upon his specific type of complaint. However, if the complaint itself is not dealt with properly or if the complainant is dissatisfied with the resolution, then there are also measures that can be used to seek review or reassessment. These systems and measures are best utilised if the individual understands how they work. Consider the following key aspects of the UK Border Agency complaints’ system.

1. Typically, complainants receive a response within 20 days.
2. However, if the complaint concerns serious misconduct on the part of some employee then the investigation can take up to 12 weeks to be complete.
3. If misuse of power may be suspected then the complaint is forwarded to the Independent Police Complaints Commission or IPCC.
4. A review can be requested for any complaint wherein the entire process is assessed over a period of 20 days by the Customer Service Unit or CSU.
5. If the individual is not satisfied with the CSU’s request as well then the matter can be brought to a Member of Parliament who may or may not choose to raise it up with a Parliamentary Ombudsman.
6. Depending on specific situations, the Prisons and Probation Ombudsman or PPO and the Police Complaints Commissioner for Scotland or PCCS can also be approached.

How to Put Forth Your UK Border Agency Complaints?

As there are different types of UK Border Agency complaints dealing with different aspects of their operations, the organisation has specified different methods of filing those complaints on the basis of the specifics of the complaint. For a complaint to be resolved in a quick and appropriate manner, knowing these methods can also be helpful. Consider the following.

1. Rejection of applications: Every time an application for visa is rejected, a rejection letter is sent to the applicant. This rejection letter, usually, contains information on how and where the individual can file UK Border Agency complaints. Even if a complaint or review is not possible, such a letter specifies it.
2. Refusal of entry: UK Border Agency complaints can be filed in the form of an appeal. This primarily becomes relevant in the case of refusal of entry into the UK. Typically, refusal of entry is accompanied by a written document which would specify whether an appeal is possible or not and the method to be used for it. If appeal is possible then it means that UK Border Agency complaints can be filed.
3. Reporting illegal activities: There are essentially two types of illegal activities that can be reported to the UK Border Agency. The first type is the existence of illegal immigrants and the second is smuggling. In both cases, a reporting form easily available on the website can be used for filing the complaint.
4. Complaints about service and conduct: UK Border Agency complaints regarding quality of services and conduct of employees need to be filed within three months of the incident. Such complaints need to be sent to the complaints department of the agency. These types of complaints need to contain as many details of the event as possible including witness accounts and documentation.

How Have UK Border Agency Complaints Been Handled In the Past?

The UK Border Agency is usually very accepting of UK Border Agency complaints which it then conscientiously uses to improve its operations and services to the citizens of the country. For instance, every time UK Border Agency complaints have been filed about lack of clarity in the information provided, the agency has acted quickly to change policy to make sure that the same does not happen again. Similarly, even when UK Border Agency complaints about sensitivity towards passengers have been filed, the agency has been very forthcoming in apologies, compensations, and revision of policies. Baban marathi full movie download.

Pantera vulgar display of power remastered rar. Therefore, your complaint to the UK Border Agency may lead to the improvement of their operations and services to the benefit of the general public. Effectively, filing such complaints can be seen as a responsibility that must not be ignored by every individual. In simple terms, if you have UK Border Agency complaints and need to file them then all you need to do is follow the procedure in the right manner and you will see them being resolved to the betterment of everybody.

The much-criticised UK Border Agency is accused by Whitehall’s spending watchdog of cutting too many staff too quickly and is now having to hire extra people.

A report by the National Audit Office (NAO) found that the UKBA increased the pace of its staff reductions even though it was aware that an automated system designed to save money was a year late and tens of millions of pounds over budget.

More than 1,000 staff over and above the planned reductions were lost in 2011, performance dropped and there is little evidence of the strong leadership needed to resolve the problems, the report says.

A voluntary system where staff work a set number of hours each year, rather than each week – so they can work longer hours when it is busier during the Olympics, summer or Christmas periods – was taken up by 62 per cent of staff in the first six months of 2011/12, reducing the overtime bill. But only a third of staff at Heathrow airport joined the scheme.

Industrial relations

The report says changes were introduced cautiously, “partly through concern about industrial relations, but also piecemeal, without evaluating their potential impact”.

In April 2011, 22,580 staff were employed by UKBA, but this had dropped to 20,469 by April this year.

“In 2011-12, the agency’s workforce reduced by over 1,000 more than planned, despite the fact that progress was slower than expected in the ICW (immigration case work) programme and workforce modernisation at the border, and no agency-wide skills strategy was yet in place,” the report says.

“The result of this disconnect was, in some places, a dip in performance and the need to hire new staff or increase overtime. Agency performance has dipped in some specific areas, in part due to implementing staff reductions faster than originally planned. For example, performance in London and the South East has come under pressure due to staff shortages.”

The NAO says a new computer system, which aimed to improve efficiency and cut costs, has “significant problems” and despite early successes, “has slipped by a year and is over budget”.

‘Steep climb’

Amyas Morse, head of the NAO, said: “The UK Border Agency and the Border Force deserve credit for taking on an ambitious programme of change, but both organisations face a steep climb to ensure this work delivers both value for money and a good service.

“The real leadership test will be whether the agency can transform casework processing without relying solely on new IT, and whether the Border Force can improve its workforce practices and raise productivity.”

A Home Office spokesman said: “We’re under no illusions about the scale of the challenge in transforming the UK Border Agency and Border Force and we have already saved huge sums of taxpayers’ money, overhauled our business planning and improved performance in key areas of our work.

“Both organisations have now been reorganised into smaller, more focused agencies capable of delivering the further improvements that the public expects and deserves to see.”